Our Refund Policy defines the circumstances under which Alet India Softwares will process a refund for a project, and the procedure for claiming one. By signing up for any of our services, you confirm that you accept and agree to all the terms and conditions in this refund policy.
How projects are agreed
At Alet India Softwares (AIS), we first freeze the scope of the project through multiple meetings and brainstorming sessions on the business plan the client shares with us, and take approval on it. Only after finalising the scope of work and signing or approving the contract do we raise invoices and accept payment.
Before a refund is filed
Before any refund or cancellation is filed, our aim is to have a thorough discussion about the issues faced in the project and find common ground to resolve them. If the issues still persist, please email us at [email protected] so we can have a final dialogue. A refund claim is filed only if we cannot reach common ground after these discussions.
Eligibility for refund
A refund can be considered only if all of the following are true:
- The claim is made within 12 hours of processing the payment for the project.
- The project has not been passed to the development team.
- No development work has been done on the project.
- No payment has been made to any third party directly or indirectly related to the project.
Cancellation charge
If the client meets all the refund criteria, payment will be returned to the client's account after deducting 35% of the total payment as a cancellation charge (excluding the transaction cost of initiating the refund).
Projects under development
Alet India Softwares declines all cancellation and refund requests filed while a project is under development. Any claim for a project under development will be settled by fixing the bugs or issues shared by the client, based on mutual agreement and the scope of work frozen before development began. In exceptional situations, Alet India Softwares will not return the amount paid, but it can be adjusted against another project the client wishes to have developed.